According to the most recent survey of those who received counselling support from Cambridgeshire Consultancy in Counselling in 2016, yet again, clients have been pleased with the service they have received. Clients were asked to respond anonymously to questions about their counsellor and how they had helped them to address their problems. The survey asked clients to rate their experience in terms of:
- the arrangements and how quickly they were seen by a counsellor after their initial contact with CCC
- how comfortable they felt with their counsellor and how well their issues were understood
- whether the client had understood their situation better after the counselling sessions
- whether the client was able to make positive changes to their situation after the counselling sessions
95% of CCC clients were satisfied, very satisfied or completely satisfied with their counselling
In fact 92% of all those who responded said that they were either very satisfied or completely satisfied with the service they received. This represents a consistently outstanding service over many years as CCC has been providing counselling in the region since 1978.
Clients were also invited to comment freely about the service and care they received. Here are just a few:
"I highly recommend this counsellor - exceptional!"
"Huge difference to feel that someone was on my side for guidance. Would recommend this service as the light in the tunnel is back on"
"Cannot praise the counselling enough. Just being given the space to reflect on my position and positive input is really appreciated. Thank you."
"My counsellor was professional, approachable and very skilled. I felt listened to, understood and it helped me to understand myself and make change possible."
"Despite going through a very difficult time, I found it easy to open up. My counsellor helped me to see things more clearly and supported me in going back to work. It was a really good and helpful experience."
All of the above comments came from clients whose employer had funded their counselling sessions as part of their staff wellbeing responsibility. Investing in counselling support for your staff reduces employee absence and strengthens company loyalty as well as providing a personal benefit to your team.
If your organisation would like to support your workforce, contact our Business Development Manager
In these challenging times, when many people feel under excessive pressure at work and in their home lives, it is essential that people feel able to talk to someone, who will help them to put their issues into perspective and give them the tools and confidence to make positive changes to improve their situations. CCC has worked with people in Cambridgeshire and the surrounding areas for nearly 40 years to enrich the lives of others, providing much needed support, either through their employer, or directly as a private client.
If you are an individual looking for support with any personal or work-related challenges, contact your nearest reception:
Cambridge - 01223 233047 or Peterborough - 01733 553166
If you are a qualified counsellor who would like to become a member and help CCC to continue to provide excellent support, we welcome you.